This is a sample page.
1. Introduction
At MuscleProCoach.com, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help. Please read our Refund Policy carefully to understand your rights and obligations.
2. Eligibility for Refunds
2.1. Digital Products
Due to the nature of digital products (e.g., e-books, training programs, downloadable materials), refunds can only be provided under the following conditions:
- The product was not delivered or accessible.
- There were technical issues that we could not resolve.
- You requested a refund within 14 days of purchase and have not downloaded or accessed the product.
2.2. Services (e.g., Coaching, Consultation)
Refunds for services provided by MuscleProCoach.com will be evaluated on a case-by-case basis. Generally, refunds may be issued under the following circumstances:
- The service was not provided as described.
- You requested a refund within 30 days of purchase.
- You have not yet received any benefits or used any sessions from the service package.
3. Refund Process
3.1. Requesting a Refund
To request a refund, please contact our customer support team at [Your Contact Email] with the following information:
- Your name
- Order number
- Date of purchase
- Reason for the refund request
3.2. Evaluation of Refund Request
Our team will review your request and may contact you for additional information if necessary. We aim to process all refund requests within 7-10 business days.
3.3. Approval and Issuance of Refunds
If your refund request is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear in your account may vary depending on your payment provider’s policies.
4. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Completed coaching sessions or consultations
- Any downloadable products that have been accessed or downloaded
5. Changes to this Refund Policy
MuscleProCoach.com reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.